Customer Success Manager (m/f/d)

Permanent employee, Full-time · Berlin

Stellenbeschreibung

We are looking for an experienced and driven Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and maintaining long-term relationships with our clients, ensuring their success and satisfaction with our products and services.

Deine Aufgaben

Acting as the primary point of contact for our clients, building and maintaining strong relationships with key stakeholders
Consulting and sharing of best practices for the implementation and digitisation of their access processes
Support and training customers in configuring and using essentry
Collaboration with internal teams to create an added value for our customers by supporting the sales team during sales pitches or by sharing insights with the product team to drive product adoption and development

Dein Profil

Bachelor's degree in business, information technology, or a related field
At least two years of professional experience in a customer-centric role; ideally in a VC-funded B2B startup or other high-performance environment
Passion for process improvement and exceptional customer experience
Affinity for technology and making data-driven decisions
Excellent communication skills in German and English; ability to explain complex matters in a structured way

Warum wir?

The chance to join a small and highly motivated team in an early stage company started by an experienced founding team with a successful track record and solid financing
Flat hierarchies and a pleasant, dynamic work environment
Plenty of responsibility and the chance to build a category leader
Cooperation with reputable international customers

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Über uns

essentry ist ein schnell wachsendes PropTech-Unternehmen in Berlin. Wir digitalisieren Zutrittsprozesse und gestalten diese einfach, sicher und effizient – darauf sind wir spezialisiert. Kern unseres Produktes ist die Verifikation von Identitäten und das Automatisieren von Zutrittsprozessen. Durch den Einsatz biometrischer Technologie und künstlicher Intelligenz realisieren wir ein Höchstmaß an Sicherheit für unsere Kunden und sind damit führender Anbieter auf dem Markt. Unser Ansatz ist ganzheitlich und unsere Produkte verbinden Hardware und Software gleichermaßen für ein Höchstmaß an Nutzerzentriertheit.

Job Description

Your mission

Acting as the primary point of contact for our clients, building and maintaining strong relationships with key stakeholders
Consulting and sharing of best practices for the implementation and digitisation of their access processes
Support and training customers in configuring and using essentry
Collaboration with internal teams to create an added value for our customers by supporting the sales team during sales pitches or by sharing insights with the product team to drive product adoption and development

Your profile

Bachelor's degree in business, information technology, or a related field
At least two years of professional experience in a customer-centric role; ideally in a VC-funded B2B startup or other high-performance environment
Passion for process improvement and exceptional customer experience
Affinity for technology and making data-driven decisions
Excellent communication skills in German and English; ability to explain complex matters in a structured way

Why us?

The chance to join a small and highly motivated team in an early stage company started by an experienced founding team with a successful track record and solid financing
Flat hierarchies and a pleasant, dynamic work environment
Plenty of responsibility and the chance to build a category leader
Cooperation with reputable international customers

Apply for this job

About us

essentry is a fast growing PropTech company in Berlin. We digitize reception processes and make them easier, more secure and efficient. Identity verification and the automation of access processes is at the core of our products. By using biometric technology and artificial intelligence, we realize the highest level of security for our customers. Our approach is holistic and our products combine both hardware and software for the highest level of user-centricity.

Apply for this job

Your application!

Thank you for your interest in essentry. Please fill out the following short form. If you have difficulties with the upload of your data, please contact us via email at jobs@essentry.com.